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The Importance of Understanding your Commerce Value Stream

As a Business Owner, understanding your value stream, commerce or otherwise, is vital for optimizing operations, enhancing customer experience, driving continuous improvement, and making informed decisions. A value stream is a set of actions that take place from the initial request to the realization of value (or delivery of product) to a customer.

The value stream provides a holistic view of your business processes, enables you to identify inefficiencies and waste, and empowers you to streamline operations. Ultimately, understanding your value stream enables you to deliver greater value to your end users, stay competitive in the marketplace, and achieve competitive business growth.

What is Value Stream Mapping?

Value stream mapping is a visual tool and technique used in value stream planning to analyze, understand and improve the flow of materials, information, and activities to deliver the extended value to the customer end-to-end. This technique, which TMG uses throughout our process, helps to provide a comprehensive view of the current state of the value stream, allowing enterprises to identify inefficiencies, bottlenecks, or areas for improvement. By mapping out your business value stream, you will gain insight into the entire lifecycle of a product or service from trigger to end delivery to the customer.

The process of value stream mapping involves creating a visual representation of all the various steps, processes, and flows within your value stream. This map will illustrate the sequence of activities, the flow of materials, and the time that is taken at each step within the value stream. Additionally, value streams also highlight key performance metrics such as cycle time, lead time, and work in progress.

Enterprise Value Stream Mapping

Value stream mapping is a collaborative process involving cross-functional teams from various departments and functions across the stream of value delivery. Leaders from functional and non-functional areas work together to gather data, document processes and dependencies, and draw out a visual map of all functions involved in delivering value end-to-end. This collaborative approach helps to foster communication and collaboration, and encourages a holistic view of the value stream.

By visualizing the entire value stream, organizational leaders can see interdependencies between different processes or departments, identify the current state opportunities for improvement such as: bottlenecks, area of waste, long lead times, or redundant non-value-add processes. This then enables them to pinpoint areas of focus and serves as a roadmap for enhancement initiatives, to guide the enterprise to implement value-add change, and track progress over time.

Overall, value stream mapping is a powerful tool for organizations to visualize and analyze the flow of value delivery. By identifying inefficiencies, driving toward continuous improvement you will promote cross collaboration, waste reduction and customer centricity, ultimately leading to improved operation efficiency, reduced costs, and enhanced customer experience.

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Jenn Daugherty
Jenn Daugherty
May 17, 20233 minute read
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